Automotive Dealership Service Manager
Required: Automotive Service Manager Experience
Relocation Assistance Available
Excellent Income & Benefits!
A successful import dealership in the seacoast region of New Hampshire is seeking an EXPERIENCED AUTOMOTIVE SERVICE MANAGER to manage the activities of our high-volume service department, meet performance targets, and ensure exceptional customer service is practiced.
Required: Automotive dealership service manager experience. Prefer proficiency with Xtime service software. Ideal applicants will also have excellent managerial and leadership skills in a high-volume setting, experience in achieving profitability, and high levels of customer and employee satisfaction and retention. Apply now for this great opportunity!
We offer excellent benefits:
- A generous income and benefits package will be discussed during the interview!
- A positive and professional team environment
Responsibilities - Auto Dealership Service Manager:
- Manage an efficient and profitable high-volume auto dealership Service Department
- Responsible for the service department's production.
- Manages, hires, and supports technicians, service advisors, and support personnel.
- Solves problems and meets predetermined service and sales objectives
- Supervises service department personnel in accordance with policies and procedures
- Ensures processes are in place in order to evaluate staff, workflow, and customer service
- Creates work schedules and maintains proper accounting of service technicians' productivity
- Oversees employee training and development
- Ensures a safe working environment and proper maintenance and repair of all equipment.
- Sets department goals and objectives
- Oversees and analyzes department performance and identifies areas that need improvement.
- Develops action plans to improve performance.
- Ensures consistent follow-ups to increase customer loyalty and CSI
- Ensures maintenance and repairs are performed correctly by conducting spot checks on jobs
- Manages the department in accordance with company and manufacturer requirements
Requirements:
- Required: Automotive dealership Service Manager experience
- A strong work ethic with excellent team building, leadership and managerial skills
- Proficient with Xtime service software is preferred
- Excellent customer service and communication skills
- A positive attitude and professional appearance
- Valid driver's license and insurance
