General Manager - Spa
Join a nationally recognized spa brand with thriving local locations. We’re seeking a dynamic, personable, and service-driven General Manager to lead a high-performing team, deliver an exceptional guest experience, and drive membership and retail growth. If you’re an inspiring leader who thrives in a fast-paced wellness environment, we want to meet you.
Key Qualifications
- 3+ years of management experience; spa, salon, fitness, or hospitality background preferred
- 3+ years of sales experience with proven results (membership and retail sales a plus)
- Goal-oriented leader with strong coaching, motivation, and accountability skills
- Excellent communication skills (verbal, written, and client-facing)
- Calm under pressure with strong organizational and multitasking abilities
- Strong problem-solving and conflict-resolution skills
- Tech-savvy; knowledge of Zenoti or other booking/retail systems is a plus
- Ability to work evenings, weekends, and holidays.
Core Responsibilities
- Lead and develop Massage Therapists, Estheticians, Leads, and Sales Associates
- Deliver exceptional guest service and resolve customer service challenges
- Manage day-to-day spa operations, scheduling, inventory, and supply ordering
- Drive membership, retail, and gift card sales through team motivation and coaching
- Oversee staff recruiting, hiring, onboarding, training, and performance reviews
- Manage appointment book optimization to maximize revenue and therapist productivity
- Ensure spa cleanliness, organization, and brand-standard compliance
- Maintain accurate data entry, employee documentation, and administrative reporting
- Support marketing efforts, including promotions, social media, and community outreach (4 events per year)
What We Offer
- Competitive salary + bonus potential
- Medical, dental, and vision insurance
- 401(k) with up to a 4% employer match
- Employee discounts on services and retail
- Flexible scheduling
- Annual team appreciation events and outings
Ready to Lead a High-Performing Wellness Team?
If you're a motivated leader who loves developing people and delivering unforgettable guest experiences, we’d love to hear from you. Apply today and help us continue raising the standard in spa excellence.
