General Notes

The Dell Medical School is seeking a Health Access Partnerr (HAP-Call Center Staff) for Special Initiatives/Pilot Staff

Purpose

The Health Access Partner (HAP) – Special Initiatives/Pilot Staff is a key role within the UT Health Austin Access Center, dedicated to advancing operational efficiency, optimizing healthcare delivery models, and integrating innovative technologies. This role will be responsible for supporting pilot programs and special initiatives aimed at improving scheduling workflows, patient experience, and care accessibility. The ideal candidate will demonstrate adaptability, problem-solving skills, and a forward-thinking mindset to drive organizational improvements through technology and process innovation.

Responsibilities

Innovation and Technology Integration

• Assist in the implementation and optimization of new scheduling and access technologies.

• Collaborate with IT and operational teams to pilot electronic solutions that streamline patient access and workflow processes.

• Test and evaluate emerging technologies for improved healthcare delivery.

Operational Efficiency Pilot Support

• Participate in the design, execution, and assessment of workflow improvement pilots.

• Provide feedback on process changes and support continuous optimization efforts.

• Work closely with leadership to evaluate key performance metrics for efficiency initiatives.

Process Improvement and Change Management

• Identify inefficiencies in scheduling, registration, and patient outreach processes.

• Support department leaders in implementing process changes and training teams on new protocols.

• Collaborate with cross-functional teams to ensure smooth adoption of innovative practices.

Multi-Channel Communication and Patient Engagement

• Engage with patients via phone, email, chat, and other electronic channels to enhance patient experience.

• Assist with proactive outreach programs to improve appointment adherence and reduce scheduling barriers.

• Support digital patient access initiatives, such as self-scheduling platforms and automated communication tools.

Data Analysis and Performance Monitoring

• Track and analyze data related to pilot programs and special initiatives.

• Provide reports and recommendations based on findings from operational assessments.

• Assist in developing key performance indicators for evaluating initiative success.

Collaboration and Training

• Act as a liaison between operational teams and pilot project stakeholders.

• Assist in the development and delivery of training materials for new processes and technologies.

• Mentor and support colleagues in adopting new workflows and best practices.

KNOWLEDGE/SKILLS/ABILITIES

• Strong problem-solving skills with the ability to identify and implement process improvements.

• Knowledge of healthcare technology, patient scheduling systems, and workflow automation.

• Excellent verbal and written communication skills, with the ability to articulate operational needs effectively.

• Ability to manage multiple projects and adjust to shifting priorities in a fast-paced environment.

• Strong analytical skills and experience with data-driven decision-making.

• High level of adaptability to change and willingness to explore innovative solutions.

Required Qualifications

High school graduation or GED. Minimum of three years of relevant experience in healthcare operations, scheduling, or access center functions

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Experience in process improvement, workflow analysis, or technology implementation. Familiarity with Electronic Health Record (EHR) systems and scheduling platforms. Background in change management and pilot program execution. Bilingual in English and Spanish. Experience in data tracking and reporting.

Salary Range

$43,500 + depending on qualifications

Working Conditions

• Standard office environment.

• Frequent use of computers, scheduling platforms, and electronic communication tools.

• Repetitive use of a keyboard.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.