Position: Track & Trace Coordinator

Job Description:
The Track & Trace Coordinator is responsible for monitoring driver activity, ensuring timely pick-ups and deliveries, and maintaining accurate load information within company tracking systems. This position requires a high level of attention to detail, communication, and professionalism when coordinating with drivers, dispatch, and internal teams to ensure smooth daily operations.

Core Duties & Responsibilities:

• Track and trace shipments throughout the day to ensure accurate real-time visibility
• Check driver locations and monitor progress toward scheduled pick-ups and deliveries
• Check drivers in and out for all pick-ups and deliveries, ensuring proper documentation
• Build loads in the IVIA tracking application
• Close out completed loads in IVIA
• Communicate shipment statuses to internal teams as needed
• Maintain accurate and organized records in accordance with company procedures
• Assist with troubleshooting load or driver discrepancies
• Provide timely responses to inquiries via phone, email, or internal communication systems
• Maintain regular and dependable attendance
• Perform other duties as assigned

Requirements:

• Strong attention to detail and ability to accurately track multiple shipments/drivers at once
• Ability to work efficiently in a fast-paced, time-sensitive environment
• Strong verbal and written communication skills
• Ability to establish and maintain effective working relationships with drivers, dispatch, and management
• Demonstrated ability to complete assignments and meet deadlines
• Proficiency with computer systems; experience with tracking or dispatch software is a plus
• Ability to perform general administrative tasks such as data entry and record maintenance
• Ability to handle a high workload and work well under pressure
• High school diploma or GED equivalent

Skills:

• “Can-do” attitude with a strong work ethic
• Ability to multitask and stay organized under pressure
• Strong problem-solving abilities and adaptability
• Computer proficiency, including basic MS Office applications
• Experience with IVIA or other transportation/dispatch tracking systems is a plus
• Knowledge of transportation or logistics industry preferred

Forward Air is an Equal Opportunity employer.

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Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication