About the Role:

The Medical Assistant 3 Receptionist 3 at Middlesex Monmouth Gastroenterology (MMG) plays a critical role in ensuring the smooth operation of the clinical front office and supporting patient care activities. This position combines advanced medical assisting duties with receptionist responsibilities, serving as the first point of contact for patients and visitors. The role requires managing patient check-ins, scheduling appointments, and maintaining accurate medical records while also assisting clinical staff with patient preparation and basic clinical tasks. The successful candidate will contribute to a positive patient experience by providing professional, courteous, and efficient service in a fast-paced gastroenterology practice. Ultimately, this role supports both administrative and clinical functions to enhance overall patient care and office efficiency.

Medical Assistant/Receptionist at Middlesex Monmouth Gastroenterology in Freehold, NJ

Minimum Qualifications:

• High school diploma or equivalent.
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential preferred.
• Minimum of 2 years experience in a medical office or clinical setting, preferably in gastroenterology or a related specialty.
• Proficiency with electronic health record (EHR) systems and medical office software.
• Strong communication and interpersonal skills with the ability to interact professionally with patients and healthcare team members.

Preferred Qualifications:

• Experience working in a gastroenterology practice or specialty medical office.
• Knowledge of medical terminology and insurance billing processes.
• Additional certifications such as CPR or First Aid.
• Experience with patient scheduling software and electronic insurance verification tools.

Responsibilities:

• Greet and check in patients promptly and courteously, verifying insurance and personal information.
• Schedule and confirm patient appointments using electronic health record (EHR) systems, managing cancellations and rescheduling as needed.
• Assist clinical staff by preparing patients for examinations, taking vital signs, and documenting medical histories accurately.
• Answer multi-line phone systems, respond to patient inquiries, and direct calls to appropriate personnel.
• Maintain and update patient records, ensuring confidentiality and compliance with healthcare regulations.
• Coordinate patient flow between the reception area and clinical rooms to optimize efficiency.
• Collect co-pays and process payments, providing receipts and managing billing inquiries.
• Support clinical staff with administrative tasks such as filing, faxing, and ordering office supplies.

Skills:

The required skills enable the Medical Assistant 3 Receptionist 3 to efficiently manage both clinical and administrative tasks, ensuring seamless patient check-in and preparation for medical procedures. Proficiency in EHR systems is essential for accurate documentation and scheduling, while strong communication skills facilitate clear interactions with patients and healthcare providers. Organizational skills help maintain patient flow and manage multiple responsibilities simultaneously in a busy office environment. Preferred skills such as bilingualism and knowledge of insurance processes enhance the ability to serve a diverse patient population and streamline billing operations. Together, these skills contribute to delivering high-quality patient care and maintaining an effective, welcoming clinical environment.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.