Our client is seeking a dynamic and proactive Online Reputation Manager to oversee and enhance their clients' presence on Google and Yelp reviews. In this role, you will be responsible for managing the clients' online reputation by monitoring, responding to, and shaping customer feedback across review platforms. This role requires expertise in Google and Yelp's policies and experience in utilizing them to dispute and remove false, fraudulent, and defamatory reviews.
Online Reputation Manager Responsibilities
- Monitor and analyze reviews on Google, Yelp, and other relevant review sites to identify those that violate the platform's policies.
- Respond promptly, professionally, and empathetically to customer reviews, addressing concerns and thanking reviewers for their feedback.
- Develop and implement strategies to improve overall online ratings and customer satisfaction scores.
- Write clear and engaging responses that reflect excellent communication skills and uphold AP style guidelines.
- Manage crisis situations by proactively addressing negative reviews or publicity with transparency and professionalism.
- This role is dedicated to fulfillment; the organization supplies the full client pipeline, eliminating the need for any sales activities.
Online Reputation Manager Qualifications
- Proven experience in reputation management, with a focus on online review platforms.
- Strong writing skills with the ability to craft compelling responses while adhering to AP style standards.
- Excellent research skills to gather relevant information quickly and accurately.
- Exceptional communication skills with the ability to speak confidently in public or virtual settings when needed.
Online Reputation Manager Benefits
- 75,000 to $100,000 base salary,
- 5-25% Performance bonuses
- Health, Dental and Vision insurance
- PTO
- 401k Matching
