Program Manager, Onboarding Transformation
Massachusetts
- Healthcare
- Full-time
- program manager
- onboarding transformation
- process improvement
The Program Manager, Onboarding Transformation, leads technology implementation and process improvement projects to enhance operational efficiency and customer success in onboarding workflows. This role involves cross-functional collaboration, strategic prioritization, and communication with leadership to drive large-scale process improvements. The position requires experience in project management methodologies and technology solutions to support continuous improvement and organizational goals in healthcare services.
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Role summary:
The Program Manager within Onboarding Transformation plays a pivotal role in on-time delivery and strategic prioritization of Customer Success initiatives that enhance operational efficiency and result in large scale process improvement across Onboarding Success. This role will be responsible for developing and implementing best practices in project management and operational excellence, as well as fostering a culture of continuous improvement. This role will ensure the status of strategic priorities are communicated to leadership and will play a pivotal role in breaking down any barriers by driving cross functional collaboration.
Team summary:
The Onboarding Transformation team prioritizes on-time delivery and execution of Customer Success initiatives that improve operational workflows and optimize large-scale process improvements within Onboarding Success. As part of this team, you will collaborate cross-functionally to align strategies and coordinate the implementation of solutions that promote effectiveness, scalability, and measurable outcomes impacting customer engagement and satisfaction.
Essential Job Responsibilities:
Program manage the technology implementation and process improvement projects to transform onboarding workflows and ensure alignment with Business Operations and Customer Success goals and objectives.
Collaborate with cross-functional teams to align strategies and achieve shared organizational goals.
Develop and maintain project plans, status reports, and performance metrics ensuring timely delivery of onboarding initiatives.
Utilize tools such as Jira, SharePoint, Smartsheets, Salesforce, and Cloud Coach to manage project tracking and communications.
Provide guidance and support to team members and stakeholders throughout project lifecycle. Ensure the status of strategic priorities are communicated to leadership and will
Communicate effectively across teams and leadership to report project progress, risks, and outcomes.
Additional Job Responsibilities:
Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance, including support of pilots in the Onboarding zone.
Support documentation and knowledge sharing efforts to ensure best practices are maintained.
Participate in cross-functional meetings and contribute to continuous improvement discussions, ensuring alignment to the strategic agenda.
Engage in research and evaluation of emerging technologies to support onboarding efficiency.
Foster positive working relationships with internal and external stakeholders, play a pivotal role in breaking down any barriers by driving cross functional collaboration.
Expected Education & Experience:
Bachelor’s degree in Business, Technology, or a related field preferred.
5+ years of experience in technology solution implementation or process improvement initiatives.
3+ years in business transformation and tactical execution
Proven track record of successfully managing high impact projects driving operational improvements
Strong knowledge of project management methodologies (e.g., PMP, Agile and operational excellence frameworks (e.g., Lean, Six Sigma)
Experience in implementation of technology solutions or process improvement initiatives
Experience working with cross-functional groups and teams to achieve common goals
Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
Proficiency in additional support tools: Jira, SharePoint, Smartsheets, Salesforce, Cloud Coach
Expected Compensation
$100,000 - $170,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
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