Summary: The Shipping and Receiving (Will Call Desk) position is responsible for coordinating customer-facing order processing with daily shipping and receiving operations. This role serves as the primary point of contact at the Will Call desk, ensuring accurate order fulfillment, documentation, and communication with customers and carriers. The position supports warehouse operations by preparing shipments for pick up and maintaining records, while maintaining a clean, organized, and efficient work environment.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 09:00 AM to 01:00 PM

Seniority Level: Entry Level

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $19 to $23 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $47,395 and $57,215 annually, or more, depending on experience, overtime hours, and bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Serve as the primary point of contact for customers at the Will Call desk, assisting with order processing, inquiries, and coordination.
• Accurately process customer orders, ensuring correct product selection, quantities, and documentation.
• Read and interpret shipping orders to determine transportation needs and shipment requirements.
• Ensure all shipping and receiving documentation is accurate, complete, and properly maintained.
• Collect inbound freight documentation and route it to the appropriate record-keeping department.
• Coordinate inbound and outbound freight to support warehouse operations.
• Communicate with carrier representatives to arrange pickups, deliveries, and provide loading instructions.
• Maintain a clean, organized, and safe work environment.
• Complete equipment checklists and perform basic preventative maintenance.
• Perform additional duties as assigned or required.

Additionally, the candidate must meet the following Education and/or Experience requirements:

• High school diploma or equivalent required.
• A minimum of one (1) year of warehouse experience required.
• Forklift experience preferred.
• Customer-facing experience, including assisting with order fulfillment.
• Proficiency in using a tablet or iPad.
• Proficiency with computers and Microsoft Office tools, including administrative tasks, paperwork, filing, data entry, and email correspondence.
• Bilingual in Spanish required.
• Strong communication and organizational skills.
• Ability to follow instructions and work effectively in a fast-paced, high-pressure environment.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
  
• The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70lbs. Specific vision abilities required by this job include close vision.
• This is a safety-sensitive position.

Benefits: MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.