Customer Service Assistant II
- Retail
- Full-time
Kohler Convenience Store & Gas Station
Work Mode: Onsite
Opportunity
As a Customer Service Assistant II in a high-end convenience store, you are the final touchpoint in the customer’s shopping experience. You provide warm, professional service while efficiently processing transactions. Your attention to detail, product knowledge, and hospitality help reinforce the store’s premium brand.
Specific Responsibilities:
- Greet customers with a polished, friendly demeanor
- Provide personalized service, including product recommendations
- Handle customer inquiries and resolve minor concerns with grace and professionalism
- Accurately scan and ring up purchases using the POS system
- Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
- Process returns, exchanges and refunds in accordance with store policies
- Restock shelves, coolers and displays to maintain visually appealing displays
- Maintain a clean, organized, and visually appealing checkout area
- Perform routine cleaning and sanitization of work areas, equipment, and common spaces
- Follow dress code and grooming standards that reflect the upscale environment
- Communicate effectively with team members and management
- Support other areas during peak times or special events
- Participate in ongoing training to stay informed about new products and promotions
- Follow all cash handling procedures and store policies
- Monitor for potential loss prevention issues and report concerns
- Ensure accurate pricing and promotional application
- Stay informed about Kohler, Wisconsin resort and village: directions, restaurants, special events, hours of operation, etc..
- Will complete all duties and requests, as assigned by management
This is a full-time position at Kohler Convenience Store & Gas Station. Shifts will fall on weekdays and weekends varying between 6:00 am and 10:00 pm.
Skills/Requirements
- Must be at least 18 years old
- Previous retail or customer service experience required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, detail-oriented environment
- Familiarity with POS systems and basic math skills
- Passion for hospitality and creating memorable customer experiences
- Ability to lift up to 50lbs and stand for long periods of time
- Ability to obtain WI Class C UST Operator Certification within 30 days of start of employment
- Ability to obtain WI Class A bartender “operator” license from approved program within 30 days of start of employment
- Flexible availability, including nights, weekends, and holidays
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $15.50 - $23.20. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.