Bilingual Loan Processing Associate
First National Bank Texas
El Paso, TX, 79935, USA
El Paso, TX, 79935, USA
- Customer Service
- Contract
- loan processing
- bilingual customer service
- loan applications
The Bilingual Loan Processing Associate assists English and Spanish speaking customers with loan inquiries, processes loan applications, and prepares related documentation. They maintain knowledge of lending products, ensure service levels are met, and support loan closings and transactions. The role requires strong communication, clerical skills, and the ability to handle office machinery while managing customer interactions effectively.
Job Description
* Assist both English and Spanish speaking customers with consumer loan inquiries
* Maintain a basic working knowledge of lending products and services
* Maintain a satisfactory service level regarding call volumes and document preparation
* Interview customers regarding loan details and answer questions
* Type loan contracts
* Prepare reports
* Process loan applications
* Assist in loan closings
* Process loan transactions
* Research history on current loans
* Other duties as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift 25 pounds
FNBT is an equal opportunity employer.
* Maintain a basic working knowledge of lending products and services
* Maintain a satisfactory service level regarding call volumes and document preparation
* Interview customers regarding loan details and answer questions
* Type loan contracts
* Prepare reports
* Process loan applications
* Assist in loan closings
* Process loan transactions
* Research history on current loans
* Other duties as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift 25 pounds
FNBT is an equal opportunity employer.




