Service Alarm Technician

Securitas Electronic Security
Hartford, CT, US

IT
Full-time
security systems technician
alarm system maintenance
integrated security solutions

Our job summary

The Service Alarm Technician at Securitas Technology is responsible for responding to trouble tickets, performing maintenance, and installing and upgrading integrated security systems to ensure application uptime and system performance. The role requires strong technical skills in Windows environments, network communications, and experience with enterprise security systems such as Lenel OnGuard and Verint Nextiva. The position also involves documentation, on-site work, and maintaining certifications including a CT Low Voltage License, with a focus on delivering high-quality security solutions and client support.

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

STC is a leading, global provider of integrated security and facility solutions that contain best-in-class products and award-winning services for an organization's unique needs. SES’ security solutions include product and service outsourcing that integrate cross-disciplinary functions into comprehensive technology-centered customer solutions on a cloud-based platform spanning hardware and software capabilities.

Responsibilities

Respond to trouble tickets to ensure application uptime and system performance
Work individually and as a team to diagnose and resolve application issues
Execute preventative maintenance tasks to maximize application availability and identify system faults
Perform routine configuration changes (user permissions, application configuration, etc.)
Document all system modifications through a digital change control tracking system
Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
Perform pre-deployment end to end testing of all upgrades and major modifications
Perform on site installations of software upgrades and major modifications

Required

CT Low Voltage License required, no exceptions. (E-2 or C-5).
On-call Shift required.

Minimum Requirements

High School Diploma Required
Servicing and troubleshooting Fire systems a Plus
Lenel OnGuard Certification, other enterprise grade access control system certification a plus
Verint Nextiva / VMS Certification, other enterprise grade CCTV system certification a plus
Strong working knowledge of Windows Server and Client environments
Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
Strong written and verbal communications skills
Working knowledge of network communications and IP addressing
Excellent problem solving and analytical skills
Excellent time management skills
Positive attitude and strong work ethic

STC offers comprehensive benefits including:

Highly competitive salary
Company training and industry leading certification program
Company Vehicle
Company Cell Phone
Medical, Dental, Vision, and Life Insurance
Company Paid Short Term and Long-Term Disability
401K with 60% Match up to 6% of salary
Paid vacation, holiday and sick time
Educational Assistance
Exceptional growth opportunities
Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.

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