Lead SAM practice for an energy leader with ServiceNow ITAM expertise and influence with senior stakeholders. Senior Business Systems Analyst - Software Asset Management; full-time, on-site San Antonio, TX (also Findlay, OH); ongoing regular role reporting to Enterprise Platforms Manager. Requires driving SAM/process improvements, solution design, testing, and production validation in ServiceNow ITAM. - Bachelor’s degree or equivalent experience - 5+ years relevant experience - 3+ years ServiceNow SAM & Contract Management experience (highly preferred) - Experience with Agile, SDLC, QA, and requirements management - Strong stakeholder communication and analytical skills

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

The ideal candidate should possess extensive expertise in software asset, contract, and software catalog management, with the ability to advance related processes. Responsibilities include defining requirements, contributing to solution designs, validating builds, and providing subject matter expert support for production processes within the ServiceNow ITAM platform. This role serves as a liaison between business and technical teams, ensuring alignment and mutual understanding of objectives. The candidate will also represent requestors to prioritize key initiatives and ensure that all software contracts, models, and allocations are accurately documented in the system of record, with clear ownership and traceability.

This position reports to the Enterprise Platforms Manager.

• Leads improvement recommendations and presents effectively to senior and executive management and global teams.

• Presents and leads client meetings with the business and development teams. Communicates with senior leaders, stakeholders, and clients for understanding and execution of cross functional complex processes and applications to solve for client requirements.

• Provides recommendations for appropriate systems alternatives and/or enhancements to current systems.

• Partners with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.

• Leads and serves as a senior resource on cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

• Serves as a resource to colleagues, mentors and helps improve the team’s abilities around all IT Asset Management (ITAM) disciplines deployed.

• Leads the development, execution, and creation of the cross functional testing strategy communicating with all stakeholders for technology delivery.

• Leads the planning, conducting and documenting of user stories, user feedback.

• Supports and monitors the execution of IT Asset Management practices around Software, Contracts and Vendor procurement solution development, and delivery methodologies for improvement and collaboration.

• Plans, executes and documents user stories and user feedback to support the development of prototypes and wireframes. Actively participates and contributes in Agile ceremonies including daily calls, iteration planning, iteration reviews, retrospectives and PI planning exercises.

• Assists with enterprise Software Asset Management, contract renewals, operational service delivery including ensuring all required steps are performed to validate contracts, EULAs, purchase orders, entitlements, compliance, asset integrations, associated procurement progress and deployment.

• Ensures timely completion of assigned tasks and enhancements, communicates priorities, resolves issues during the SDLC, and conducts functional testing and production validation.

• Bachelor’s Degree in Information Systems preferred, related field or equivalent experience required.

• Five (5) or more years of relevant experience required.

• Three (3) or more years of ServiceNow Software Asset Management and Contract Management modules highly preferred.

• Agile Methodologies – Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project

• Analytical Thinking - Strong problem-solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.

• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.

• Business Analysis - Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.

• Business Partnerships - The process of acting as a trusted advisor and building strong relationships with colleagues and the business to drive business performance.

• Business Process Modeling & Redesign - Execution of key business process with the objective of achieving a quantum jump in performance measures such as return on investment (ROI), cost reduction, and quality of service.

• Change Management – The process of controlled identification, planning and implementation of required initiatives to prepare, support and help individuals, teams and organizations to navigate through change.

• Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.

• Incident Management – Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.

• Quality Assurance (QA) – The process to ensure organizational activities are designed to ensure that an organization is providing the best possible product or service to customers.

• Requirements Management - The process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change while also communicating to relevant stakeholders.

• Software Development Life Cycle (SDLC) - A process used by the software industry to design, develop and test high quality softwares.

• Specifications Development - Understanding the context, stakeholders and requirements or features of a product or application and detailing the specifications around them.
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As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

San Antonio, Texas

Additional locations:

Findlay, Ohio

Job Requisition ID:

00021418

Location Address:

19100 Ridgewood Pkwy

Education:

Employee Group:

Full time

Employee Subgroup:

Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship  or any other status protected by applicable federal, state, or local laws.  If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.