The Hospitality Manager is responsible for overseeing all aspects of the dining room and concierge culinary services experience within a senior living facility. This includes culinary team restaurant-quality hospitality training, ensuring high-quality resident experiences in all culinary services, overseeing resident interactions and committees, documenting personalized resident preferences, acting as the culinary concierge leader, maintaining sanitation and safety compliance, and coordinating with kitchen and administrative teams. The ideal candidate is a hands-on leader with a strong background in hospitality and food service management, dedicated to creating a welcoming and enjoyable dining environment for residents and guests.

Key Responsibilities:

Culinary Operations & Service Excellence

1. Ensure high-quality resident experiences through your actions as the culinary concierge leader by tracking and delivering personalized resident preferences and support.
2. Oversee, audit, and train day-to-day operations of resident interactions in the dining room and other culinary services, ensuring a high standard of hospitality, cleanliness, and efficiency.
3. Maintain a visible presence during peak mealtimes (lunch and dinner) to supervise service, address concerns, and engage with residents.
4. Train the front of house team to deliver high-quality hospitality through a spirit of personal ownership / empowerment.
5. Ensure dining areas are properly set up before each meal, including table settings, linens, condiments, and special requests.
6. Uphold hospitality and customer service standards, ensuring residents receive courteous, professional, and timely service.
7. Address resident feedback and special requests to enhance the dining experience.
8. Manage special events, holiday meals, catering, private dining and all other resident interactions in collaboration with the Executive Chef.

Staff Leadership & Training

1. Recruit, hire, train, and schedule dining room staff, ensuring proper coverage and smooth operations.
2. Provide ongoing training in customer service, food safety, sanitation, and operational procedures.
3. Conduct regular performance evaluations, offering coaching, feedback, and recognition.
4. Handle staffing issues, including performance management, disciplinary actions, and conflict resolution in accordance with company policies.
5. Ensure compliance with workplace safety standards and establish a culture of teamwork and professionalism.

Compliance, Sanitation, & Safety

1. Maintain compliance with local, state, and federal regulations (TJC, OSHA, EEOC, Department of Health, etc.).
2. Ensure dining room and food service areas exceed sanitation and safety standards.
3. Work with the Executive Chef and Food & Nutrition Services leadership to ensure proper food handling, storage, and allergen management.
4. Oversee temperature checks, food labeling, and cleanliness inspections in service areas.
5. Coordinate maintenance and repairs of dining room equipment, furniture, and beverage stations.

Inventory & Cost Control

1. Maintain accurate inventory levels for dining room supplies, including food, beverages, flatware, and disposables.
2. Monitor budget and expenses, ensuring cost-effective use of resources while maintaining quality.
3. Oversee ordering, receiving, and stock rotation to minimize waste and optimize efficiency.
4. Prepare end-of-month inventory reports and track trends for menu planning.

Menu Coordination & Resident Engagement

1. Collaborate with the Executive Chef and Food & Nutrition Services Director to plan menus that align with resident preferences and dietary needs.
2. Ensure menu options are visually appealing, nutritious, and cater to special dietary requirements.
3. Communicate menu changes, daily specials, and service updates to both staff and residents.
4. Organize resident dining committee meetings to gather feedback and enhance meal offerings.

Financial & Business Operations

1. Analyze business volume forecasts and adjust staffing, ordering, and operations accordingly.
2. Ensure POS system accuracy, tracking sales, meal plans, and resident charges.
3. Work with administration on billing and financial reconciliation related to dining services.
4. Contribute to marketing efforts for special dining events and new menu rollouts.

Qualifications & Requirements:

Education & Experience:

1. Associate degree in hospitality management, food service, or related field preferred.
2. High School Diploma or GED required.
3. ServSafe Certification is preferred (or ability to obtain in 6 months of hire date).
4. 5 years of food and beverage management experience, preferably in a senior living, hospitality, or healthcare environment.
5. Additional experience in a private club, fine dining, or hospitality-driven environment preferred.

Skills & Competencies:

1. Strong leadership and team management abilities.
2. Exceptional customer service and hospitality skills, with a passion for serving seniors.
3. Knowledge of food safety regulations, sanitation standards, and workplace safety.
4. Proficiency in Microsoft Office (Word, Excel, Outlook) and POS systems.
5. Strong communication skills (both verbal and written) to interact with residents, staff, and vendors.
6. Ability to work in a fast-paced environment, multitask, and solve problems proactively.
7. Flexibility to work breakfast/lunch/dinner periods, weekends, and holidays as needed.

Work Environment & Physical Requirements:

1. Must be able to stand and walk for extended periods during meal service times.
2. Ability to lift to 25 lbs. unassisted and as needed for supply management and dining room setup.
3. Work may involve bending, reaching, and repetitive motions.
4. Must be comfortable working in a senior living environment and engaging with elderly residents.

Restaura, part of the Phoenix3 Collective portfolio, is a leading hospitality and culinary culture specialized in food and dining management services. Through its dedication to innovation and exceptional service, Restaura is setting new standards for food and dining management services in senior living and active aging communities. Restaura leverages state-of-the-art technology, data analytics, and forward-thinking strategies to craft dining experiences and business solutions tailored to the unique needs of its clients. Restaura combines the latest advancements in nutrition science, culinary artistry, and hospitality to create truly extraordinary experiences. More information about Restaura can be found at Restaura | The Future of Senior Living Dining

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!