Director, Client Processing Manager

BNY
UNITED STATES, PA, PITTSBURGH

Finance
Full-time
client processing
team management
financial services

Our job summary

The Director, Client Processing Manager at BNY leads multiple teams responsible for client account management, including solicitation, transaction processing, and issue resolution. This role focuses on resource allocation, policy development, service quality, and staff development while managing budgets and business plans within the financial services environment. The position requires significant experience in management and brokerage processing, emphasizing client service excellence and operational efficiency.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director, Client Processing Manager to join our Client Processing team. This role is based out of Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

Manage multiple teams and oversee a core operating area in Client Processing, handling all aspects of client accounts including solicitation, inquiries, transactional processing, and problem resolution
Manage resource allocation and ensure projects are on schedule and within budget
Provide a consistent client service level model and ensure all service levels are consistently satisfied or exceeded
Develop policies and processes to meet and exceed product/service and quality standards, identifying and implementing process improvements to enhance stakeholder experience
Recruit, direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork
Set departmental budgets, conduct resource planning, and develop business plans for team/group operations

To be successful in this role, we’re seeking the following:

Bachelor’s degree or equivalent combination of education and experience required; advanced/graduate degree preferred
10-15 years of total work experience preferred, with at least 3-5 years in management
Experience in brokerage processing preferred
Applicable local/regional licenses or certifications as required by the business

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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