Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

Radiology Clerk Representatives are professionals that provide structure to the Radiology Department. These individuals are the first stop in radiology for providing patient care and customer service to all who need radiologic services.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• High School diploma or equivalent
• Excellent organizational skills
• Strong communication – customer service skills
• Fluent in English
• Physical demands include extended sitting and lifting a minimum of fifty (50) pounds

Preferred Qualifications:

• Computer experience in word processing, data base programs and spreadsheets
• Strong writing skills

Duties and Responsibilities:

Patient Billing and Accounting Functions:

• Obtains insurance authorization for all services; tracking and communication as required
• Demonstrates working knowledge of third-party payers’ system including Medicare, Medicaid, commercial, PPO and HMO systems and assists with financial counseling of patients

Medical Records Functions:

• Patient registration and re-registration into electronic medical record / system:
• Includes scanning into e-web system (i.e., all prescriptions, admission face sheet, consents)
• Maintains knowledge of current medical record requirements for department and applies knowledge of policies and procedures related to medical record information, confidentiality, release of information and historical data

Patient / Family Front Desk Reception Functions:

• Greet and check patient; communicate arrival to clinical staff
• Answering phones, take messages, files
• Initial intake of referrals

Documentation

• Collaborates with appropriate departments, as well as physicians’ offices, to get documentation or information to facilitate diagnostic and procedural coding
• Compiles all documentation into initial “chart” which includes history forms, insurance information, copies of insurance cards and patient identification, prescriptions, referral forms, etc.

Schedule’s Patient Appointments:

• Establishes, alters, and communicates appointment schedules to both staff and patients
• Arranges transportation as required

Other Duties and Responsibilities

• Generates reports / gathers data as instructed
• Maintains office supplies / inventory / mail / packages / correspondence
• Handles daily routine problems, following proper channels of communication
• Demonstrates good organizational skills for prioritizing and delegating
• Assumes active role in clinic by participating in staff meetings
• Makes recommendations regarding service / process improvements
• Understand the basic reporting system for position: Radiology Director, Radiology Manager, Radiology Asst. Manager, Charge Technologist, Lead Clerk
• Understand/utilize EMR system in ordering of radiology procedures
• Understand/utilize PACS system, CD burning system, Cloud based image sharing system
• Transportation of patients as needed
• Adheres to hospital dress code
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other duties as assigned

Physical Demands and Environmental Work Conditions:

• Extended sitting
• Lifting a minimum of fifty (50) pounds
• Exposure to radiation hazards through radiology procedures
• Exposure to body fluids through direct contact, IV procedures, infection, and/or contagious diseases
• Requires lifting, moving, pushing, pulling, prolonged standing
• Provide multiple and directional guidance during procedures to patients with caring and compassion
• Interaction with potential verbally abusive patients