Supervisor, Crew Compensation

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role leads a team of Crew Compensation analysts who support American Airlines’ Flight Attendant and Pilot groups by ensuring compensation processes are accurate, efficient, and contract‑compliant. It requires developing deep expertise in complex joint collective bargaining agreements, guiding analysts in applying that knowledge, and strengthening partnerships across Crew Compensation, Crew Scheduling, Labor, and other key operational teams. The position also plays a key part in driving continuous improvement and operational excellence within a highly specialized pay environment.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

•    Lead, coach, and develop a team of Crew Compensation analysts responsible for daily and monthly crew compensation processing activities.
•    Ensure accurate and timely execution of compensation processes for Flight Attendants and Pilots in accordance with joint collective bargaining agreements.
•    Oversee workload distribution, performance management, and development planning for team members.
•    Serve as a subject matter expert on crew pay rules, systems, and processes, providing guidance and escalation support.
•    Partner with internal stakeholders to resolve complex pay issues and support contract interpretation.
•    Identify opportunities to streamline workflows, enhance system functionality, and improve overall operational efficiency.
•    Support audits, reporting, and compliance activities to ensure accuracy and adherence to contractual and regulatory requirements.
•    Contribute to cross-functional initiatives, system enhancements, and process redesign efforts.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

•    Bachelor’s degree in business, finance, human resources, or related field, or equivalent experience/training.
•    4+ years of experience in compensation, payroll, crew scheduling, operations, or a related analytical function.
•    Prior experience leading or coaching teams in an operational or analytical environment.

Preferred Qualifications- Education & Prior Job Experience

•    Experience working with Flight Attendant or Pilot collective bargaining agreements.
•    Background in airline operations, crew pay, or crew scheduling systems.
•    Experience with data analysis, reporting tools, or process improvement methodologies.

Skills, Licenses & Certifications

•    Leadership and team development skills
•    Analytical and problem‑solving abilities
•    Strong understanding of complex rules-based processes and the ability to interpret and apply policy or contract language.
•    Proficiency with Microsoft Office tools, particularly Excel.
•    Demonstrated ability to manage multiple priorities in a fast‑paced environment.
•    Strong interpersonal skills with the ability to collaborate across departments.
•    Strong communication skills
•    Ability to interpret and apply complex rules and contractual language
•    Attention to detail and commitment to accuracy
•    Process improvement mindset
•    Ability to work with sensitive and confidential information

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.