Lets talk about meaningful work, an important role and a career move that can transform your future. At WellMed, a part of OptumCare and the growing UnitedHealth Group family of businesses, we focus on prevention and the complete coordination of care for our patients. Join us and youll be part of a team dedicated to patient-centered, safe and effective health care. Your skills and talents will make an important impact on our patients while you open doors for yourself that simply do not exist in any other organization.
Primary Responsibilities: - Answers all phone calls from 3 phone ques (scheduling, high priority, and overflow)
- Intakes all demographic information for new patients
- Works with incoming referrals
- Updates demographic information for existing patients
- Collects insurance information
- Requests medical records from the pcp / referring physician for new patients
- Schedules / Reschedules / Cancels patient's appointments
- Routes calls throughout the office to the appropriate department
- Relays messages from patients to the appropriate individual
- Intakes consultation requests from physicians for the on call physician
- Follows up on consultation requests until request has been completed
- Works service web site for the HPN referrals
- Acts as a back-up for the department assisting in scheduling, incoming referrals and phone calls
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
