Client Service Manager, Small Group

Hybrid role with day-one benefits and travel up to 25%. Client Service Manager—Small Group Employee Benefits; full-time; hybrid/office location (US); manage a book of small-group accounts, lead renewals, support sales; ongoing/permanent role. Required: - Bachelor's + 3+ years client service/claims OR HS/GED + 8+ years experience - Producer's license and appropriate insurance licensing - Ability to travel up to 25% - Proficient in Microsoft Office

Introduction


Overview

At Gallagher, we’re looking for a Client Service Manager to join our Small Group Employee Benefits team. You’ll manage a group of accounts, ensuring our clients feel supported and valued every step of the way. This role is all about building strong relationships, delivering tailored solutions, and making a real impact on our clients’ success.

How you'll make an impact

• Be the go-to person for your clients, ensuring their needs are met with care and precision.
• Lead the renewal process, working closely with our Production team to deliver the best solutions on time.
• Strengthen relationships with clients by providing exceptional service and identifying opportunities to offer additional support.
• Help secure existing business while driving the sale of new services and coverage options.
• Collaborate with internal teams to ensure smooth account management and client satisfaction

About You

Required:

• Bachelor's degree with 3+ years client service and/or claims management experience

-OR-

• High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.

Preferred:

• Experience in account management or a similar client-facing role.
• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• A knack for building and maintaining strong client relationships.
• The ability to explain complex insurance solutions in simple terms.
• A proactive approach to problem-solving and delivering results.
• Experience in account management or a similar client-facing role.
• A commitment to ethical practices and doing business the right way.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

 

#LI-MB1

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

 

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.