Quality Compliance Coordinator
DCI Donor Services
Albuquerque, New Mexico, 87102, USA
Albuquerque, New Mexico, 87102, USA
- Healthcare
- Full-time
- quality compliance
- corrective action plan
- healthcare auditing
The Quality Compliance Coordinator supports organ and tissue donation services by managing quality assurance processes, including audits, corrective action plans, and compliance with regulatory standards. They collaborate on equipment validation, training, and vendor qualification to ensure adherence to industry regulations. This role requires experience in healthcare quality systems, auditing, and familiarity with organ procurement or tissue bank settings.
New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at NMDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting someone to join our team as Quality Compliance Coordinator. The Quality Compliance Coordinator will assist with the development and implementation of Corrective and Preventative Action (CAPA) plans, Effectiveness Checks, and any departmental training that may be associated with a CAPA Plan. They will assist with validation activities for regional specific equipment, software verification, and any other validation tasks required while working collaboratively with the Corporate Regulatory Compliance Coordinator.
COMPANY OVERVIEW AND MISSIONFor over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include: Responsible for facilitating and/or conducting internal and external audits as dictated by the Master Audit Schedule for their respective region. Will assist in the development and implementation of Corrective Action Plans (CAP) resulting for an internal or external audit, to include training for required departments.
Will maintain and revise the Master Audit Schedule on an annual basis. Ensures compliance to all regulatory and accreditation entities standards as well as internal DCIDS Policy, SOP, and Work Instructions.
Oversees all areas of non-conformance reporting such as complaints, deviations, root cause analysis, SCAR reporting, etc. Investigates, reviews, and will follow up on all investigations until adequate closure is met. Will analyze and review trends within each non-conformance category and report trends for continuous quality improvement efforts.
Works with department managers and (Sr.) Director of Quality and Compliance to initiate quality improvement initiatives utilizing quality tools and methodology to test progress and monitor outcomes (PDSA).
Will monitor, review, and complete vendor or supplier qualifications required to ensure compliance with regulatory and accrediting entities. Will recommend actions for vendors or suppliers that do not maintain compliance requirements or have a high complaint and/or deviation rates.
Will assist with validation activities for new equipment, re-qualification of existing equipment, software verification, etc. to include written validation protocols, written validation reports, and re-qualification or addendum reports when required.
Maintains all existing licensure or registrations for their respective region. Assists with new applications for licensure or registration (when applicable).
Acts as a role model for the DCIDS and DCIDS Quality Departments by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values; selfless, hardworking, passionate, and dependable.
Performs other related duties as assigned. The ideal candidate will have: Associate’s degree required, Bachelor’s degree in a health-related field preferred.OPO experience in a quality system management and medical records preferred.3+ years of auditing experience in healthcare, medical device, or manufacturing industry.Current work experience within an OPO or Tissue Bank setting preferred.ASQ Certified Quality Improvement Associate (CQIA), ASQ Certified Quality Auditor preferred CEBT, CTBS, CPTC preferredWorking knowledge of computers, Microsoft office, Word, Excel, Power Point required.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first yearUp to 72 hours of Sick Time your first yearTwo Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage403(b) plan with matching contributionCompany provided term life, AD&D, and long-term disability insuranceWellness Program Supplemental insurance benefits such as accident coverage and short-term disabilityDiscounts on home/auto/renter/pet insuranceCell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer – M/F/Vet/Disability.
COMPANY OVERVIEW AND MISSIONFor over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include: Responsible for facilitating and/or conducting internal and external audits as dictated by the Master Audit Schedule for their respective region. Will assist in the development and implementation of Corrective Action Plans (CAP) resulting for an internal or external audit, to include training for required departments.
Will maintain and revise the Master Audit Schedule on an annual basis. Ensures compliance to all regulatory and accreditation entities standards as well as internal DCIDS Policy, SOP, and Work Instructions.
Oversees all areas of non-conformance reporting such as complaints, deviations, root cause analysis, SCAR reporting, etc. Investigates, reviews, and will follow up on all investigations until adequate closure is met. Will analyze and review trends within each non-conformance category and report trends for continuous quality improvement efforts.
Works with department managers and (Sr.) Director of Quality and Compliance to initiate quality improvement initiatives utilizing quality tools and methodology to test progress and monitor outcomes (PDSA).
Will monitor, review, and complete vendor or supplier qualifications required to ensure compliance with regulatory and accrediting entities. Will recommend actions for vendors or suppliers that do not maintain compliance requirements or have a high complaint and/or deviation rates.
Will assist with validation activities for new equipment, re-qualification of existing equipment, software verification, etc. to include written validation protocols, written validation reports, and re-qualification or addendum reports when required.
Maintains all existing licensure or registrations for their respective region. Assists with new applications for licensure or registration (when applicable).
Acts as a role model for the DCIDS and DCIDS Quality Departments by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values; selfless, hardworking, passionate, and dependable.
Performs other related duties as assigned. The ideal candidate will have: Associate’s degree required, Bachelor’s degree in a health-related field preferred.OPO experience in a quality system management and medical records preferred.3+ years of auditing experience in healthcare, medical device, or manufacturing industry.Current work experience within an OPO or Tissue Bank setting preferred.ASQ Certified Quality Improvement Associate (CQIA), ASQ Certified Quality Auditor preferred CEBT, CTBS, CPTC preferredWorking knowledge of computers, Microsoft office, Word, Excel, Power Point required.
We offer a competitive compensation package including:
Up to 184 hours of PTO your first yearUp to 72 hours of Sick Time your first yearTwo Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage403(b) plan with matching contributionCompany provided term life, AD&D, and long-term disability insuranceWellness Program Supplemental insurance benefits such as accident coverage and short-term disabilityDiscounts on home/auto/renter/pet insuranceCell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer – M/F/Vet/Disability.
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