The Luggage Handler (Support) role will assist Bell person and Bell/Valet Dispatch with the tagging, storing and retrieval of arriving and/or departing guests with luggage. You will be coordinating with Bell persons to ensure Guest requests are fulfilled in a timely manner, demonstrating the spirit of Aloha and providing world-renowned Disney service.
- Greet Guests with positive, friendly and helpful attitude
- Transport guest luggage including but not limited to/from Vehicles/Storage Room.
- Care and Storage of Guest property
- Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding area
- Work with mobile applications (HotSOS)
Basic Qualifications : - Ability to handle difficult/sensitive situations independently, while effectively communicating with you team
- Excellent communication and listening skills
- Enjoys working with people and possess a friendly and outgoing personality
- Must have enthusiasm and possess excellent guest service skills
- Flexible/adaptable (may work in a variety of areas, conditions and/or changing scheduled shifts/days off)
- Maintains clean and polished appearance
- Committed to safety
- Enjoys engaging with Guests and fellow Cast Members
- Enthusiastic about interacting and helping Guests
- Receptive to special requests and proactive in anticipating guests needs
- Maintain confidentiality
- Able to complete tasks independently
- Willing to follow instruction and take direction
- Committed/reliable (arrive and be on time for scheduled shift)
- Supportive of other Cast Members working on your team
- Must be detail oriented and have the ability to multitask
- Strong verbal communication and listening skills (able to positively engage with Guests, Team Members, and Management)
- Self-directed (can complete tasks with minimal follow up/supervision)
Preferred Qualifications: - Knowledge of Hawaiian/Japanese language preferred
Additional Information : SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.
SUBMITTING YOUR APPLICATION
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Keyword: AULANI CASTING
The pay rate for this role in Hawaii is $
24.17 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
