Provides support services/care for both Pension/Administration/Benefits.
• As a BSR you will be part of a team responsible for the delivery of quality member contact service to the client. You will meet with excellent growth and development opportunities.
• Representatives take anywhere between 25 –80 calls a day based on time of year. There is some administration work, but 95% of the work is done on the phone.
• This particular ‘call center environment’ is one that deals with members that need information about their retirement or health and wellness benefits.

**Must be able to work 12 PM - 8 PM Eastern**

Respond to inquiries from plan participants using plan specific information in a PC Windows environment:

• Assist plan participants with transactions and other aspects of plan participation (i.e., rollovers, withdrawals, loans and final distributions).
• Write up telephone call records where appropriate, addressing the content of plan participant.
• Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative.
• Request plan materials be sent to participants

Required: Bachelors degree 3 years related CALL CENTER experience required. ***MUST  BE ABLE TO WORK 12 PM - 8 PM EASTERN ***

Preferred:

 Detail oriented and good organization skill.
• Strong organizational and time management skills.
• Good verbal and written communication skills.
• Self-starter and good problem-solving skills.
• Ability to work in a multi-task environment.
• Takes initiative.
• Ability to work on a team.
• Experience / Associates degree from an accredited college.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.