Field Service Representative I (Elkridge, MD) (Solventum) 

3M Health Care is now Solventum 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.  

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. 

The Impact You’ll Make in this Role 

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle. 

As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: 

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions 

• Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping. 

• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up.  Gathers customer feedback responding and/or escalating to management as appropriate. 

• Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment. 

• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position. 

• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.  

• Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.  

• Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products 

• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.  

• Follows all work and safety instructions and conforms to Company and Departmental policies and procedures.  Maintains a clean, orderly and safe working environment  

Company Vehicle  

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position  

Your Skills and Expertise   
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: 

• High School Diploma/GED or higher 

• Requires a minimum of 1 year of work experience in a customer facing or service-related field 

• Current, valid Driver’s License 

Additional qualifications that could help you succeed even further in this role include: 

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties 

• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA) 

• Experience with Microsoft Office & iOS applications 

• Demonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills. 

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Work location: Onsite In-Service Territory  

 Travel: May include up to 10% domestic (including potential for meetings or other business functions that require commercial air travel) 

 Relocation Assistance: Relocation is not authorized  

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). 

Supporting Your Well-being  

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in