THIS POSITION IN ONSITE IN PHOENIX, AZ
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
What you will do
Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
Perform welcome calls to each customer within 48 hours of job booking.
Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
Track and verify on-time delivery off all materials needed to complete installations.
Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
Facilitate the closing of each installation job either directly or through follow up with various other departments.
How you will do it
Communicate with customers, both internal and external, via telephone, email or internal program.
Work with Sales and National Account teams on any installation concerns.
Work with installers, sub-contractors, install manager and material handlers.
Work with vendors regarding material shipments
What we look for
Required
At least 1 year of customer service experience.
Strong organizational skills.
Ability to communicate in a professional business manner.
Preferred
Knowledgeable in Microsoft (Especially Outlook and Excel).
Excellent written and verbal communication skills.
Ability to handle several tasks simultaneously.
Ability to work in a fast paced, team-oriented environment
HIRING HOURLY RANGE: $24-33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
