Join a Mission-Driven Team Making a Daily Impact in the Lives of Others 
Social Services Professional | Wisconsin Community Services (WCS)

Are you a change-maker at heart? Ready to use your passion for social justice, mental health, and community empowerment to impact lives every single day?

At Wisconsin Community Services (WCS), we don’t just offer services—we build hope. We provide a continuum of care and support to individuals navigating adversity, including substance use challenges, mental health needs, criminal justice involvement, and employment barriers. Through compassion, advocacy, and connection, we empower people to break cycles and create change—for themselves, their families, and their communities.

Job Summary

This position has two tracks. Re-entry Employment Case Manager: Responsible for all program coordination and daily operations, including new referrals, case management, collaboration with Electronic Monitoring staff, and program reporting.

DRC Employment Case Manager: Case management with intensive support, supervision and monitoring of individuals ordered by court officials or by the District Attorney’s office to participate in the Day Report Center (DRC), as part of their JOC or as a formal Deferred Prosecution.

 

Essential Duties and Responsibilities

· Responsible for assisting the Supervisor in determining eligibility of services.

· Responsible for all necessary coordination and documentation in AWARDS and on spreadsheets regarding collateral contacts for employment services, including new referrals and on-going case management (job readiness, job placement, job retention).

· Responsible for creating and updating individuals resumes.

· Responsible for a range of case management services, providing structure, accountability and support for successful compliance while in the community.

· Make referrals and monitor community-based services including treatment, employment, education, and other supportive services.

· Follow the supervision model of the Day Report Center and core elements, including use of the LS/CMI risk and need assessment tool.

· Assist with and contribute to DRC team staffing to determine case plans and monitoring for individuals in the DRC program.

· Assist in determining sanctions and incentives, as appropriate for individuals in the program, when applicable.

· Conduct timely and accurate data entry.

· Produce accurate and high-quality written and electronic files and internal and external system communications.

· Work with DOC regarding treatment, follow-through, and other conditions of probation for persons served.

· Conduct drug and alcohol urine, saliva, and breath tests.

· Assist staff with utilization of the SCRAM CAM, SCRAM CAM with House Arrest, Remote Breath, GPS, and Electronic Monitoring systems and assist in monitoring individuals as needed.

· Weekend drug and preliminary breath testing as scheduled, Saturdays 7:00am to 10:00am.

· Maintain flexible schedule to provide coverage in the Center as necessary.

· Other job-related duties may be necessary to carry out the responsibilities of the position.

Required Qualifications

· Bachelor’s degree in criminal justice, Social Work or other related field; consideration will be given to students working on a degree

· Ability to work with individuals involved in the justice system

· Possess a valid Wisconsin Driver’s License and insured auto

· Must pass drug test

· Must pass driver’s license and criminal background checks

 

Knowledge, Skills and Abilities

· Knowledge of the justice system

· Knowledge of local treatment programs and community resources to include housing, education, public transportation

· Knowledge of the Circuit Court Access Program (CCAP) and jail data systems

· Strong verbal and written communication skills

· Ability to respond appropriately in crisis situations

· Sensitivity toward cultural, ethnic and disability issues

· Good organizational, computer and typing skills

· Ability to read and understand drug and alcohol testing results

· Ability to exercise good judgment

· Must be trained in all WCS required Evidence Based Principals within 90 days of hire and follow models for fidelity established by the agency.

· Must complete additional Re-Entry Employment trainings on job placement for justice involved individuals, as assigned.

· Follow the agency Code of Conduct

· Adherent to established policies and procedures of the agency

· Casual yet professional workplace appearance

· Reliability in reporting to work regularly and on time

· Accuracy and attention to detail when documenting individual contacts

· Maintain professional and respectful communication with co-workers, individuals served, courthouse personnel, and all external persons and agencies involved with service provision

· Demonstrate commitment to agency values and mission

PHYSICAL DEMANDS:

· Duties require good hearing and the ability to communicate verbally.

· Hand and finger dexterity is needed for data entry and typing.

· This position may rarely involve driving in Waukesha County and conducting home visits.

 

WORK ENVIRONMENT:

· Work is performed at 414 W. Moreland Blvd. in Waukesha and involves working some early evening hours.

· Has contact with a wide variety of individuals to include justice-involved individuals, law enforcement, Waukesha County Jail staff, treatment and other services providers, Probation-Parole staff, other community-based organizations, other WCS staff, and family members of persons served.

· Staff directly observes and supervises drug screens.

· Individuals in the program may exhibit disruptive behavior at times.

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WCS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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