Document Type: Job Description 

Position Title: Order Fulfillment Specialist

Reports To: Director of Operations

 

Company Overview

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.

To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech. 

Functional Description

The ideal candidate for the Order Fulfillment Specialist role will be responsible for handling incoming orders, ensuring accuracy in processing, and coordinating with various departments to ensure timely fulfillment. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Scope of Outcomes

The core responsibilities for this position include:

Accurately process and enter customer orders into the company’s system

Verify order details, pricing, and availability of products

Coordinate with warehouse and shipping teams to ensure timely fulfillment and delivery

Communicate with customers regarding order status, shipping details, and any issues that arise

Handle order modifications, cancellations, and returns as necessary

Work closely with sales, customer service, and inventory teams to resolve order discrepancies

Maintain accurate records of orders and customer interactions

Ensure compliance with company policies and procedures in all order transactions

Qualifications

Required qualifications include: 

High school diploma or equivalent; associate or bachelor’s degree preferred

Proven experience in order processing, data entry, or a related field

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and order management software

Strong attention to detail and accuracy

Excellent organizational and multitasking skills

Effective communication skills, both written and verbal

Ability to work independently and as part of a team in a fast-paced environment

Customer service-oriented mindset with problem-solving abilities

Environmental and Physical Requirements

Ability to lift 40

Ability to stand for long periods of time

Ability to travel occasionally domestically

Dexterous ability to manipulate small objects

Willing to work standard and non-standard hours as required to support the customers

First shift

Compensation details: 24-28 Hourly Wage

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