Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Case Management Support Specialist Supervisor who wants to make an impact in the lives of others.

Purpose & Impact:

The employee in this position is expected to have knowledge of Florida Child Welfare Statutes, administrative code and operating procedures as well as any additional policy provided by the local Lead Agency. Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position. The Supervisor is required to demonstrate advanced skills in communicating with, motivating, training and evaluating employees, and is expected to meet regularly with each worker under supervision to monitor and mentor performance. Primary focus is to assist Dependency Case Managers in the provision of services to families to assist with the retention of case managers.

Essential Functions:

• Supports the case management team to ensure permanency, safety and well being of all children.
• Assists with daily tasks to ensure contractual requirements are met for all performance measures.
• Monitors and directs the day-to-day work of Case Management Support Specialist Team. Monitoring must include tracking of medication 5339's, referrals, transportation records, obtaining provider records and all performance contract measures.
• Reviews and assists with complex cases, provides guidance and support. Develops daily plans for high risk youth to assist with stabilization.
• Identifies performance needs of staff and develops and implements plans for performance improvement.
• Provides guidance to staff by coaching, motivating, training and providing staff development activities.
• Identifies and promotes outstanding performance.
• Utilizes software for creation of reports for various tracking needs, to include scheduling of appointments and other child well-being initiatives.
• Assist in completing outstanding issues on the Data Discrepancy report and maintaining FSFN education and medical tabs as requested.
• Assist in sending client service referrals, gathering documents for packets, Child Resource Record packets, drug screen requests, birth certificate, social security card request and any other administrative request
• Organize, prioritize and complete all work assignments by the established deadlines.
• Attends program Supervisor meetings as scheduled and shares information gathered with unit workers.
• Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.
• Develops training and staff development plans with each staff person under his/her supervision.
• Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to APDs and Program Director for discussion and review.
• Participates in agency CQI activities as required.
• Other duties and special assignments as assigned

Other Functions:

All duties are performed in accordance with the following standards:

• Courtesy: Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.
• Teamwork: Supports the unit, department and/or organization and works with others to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.
• Training: Attends and successfully completes all mandated training courses, must attend and successfully complete "Supervising for Excellence" training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required timeframes.
• Confidentiality: Adheres to all confidentiality rules.
• On-Call: Supervisors are always expected to be available and on call. Supervisor carries an active cellphone during regularly scheduled work hours, as well as after hours and on weekends, in order to immediately respond to all calls.

Other:

Complete a minimum of 40 hours of relevant training each full year of employment.

Complete agency web-based courses as required.

Physical Requirements:

• Must be able to sit for extended periods and occasionally stand, walk, bend, reach, or stoop as necessary to perform job duties.
• Must be able to use hands and fingers to operate a computer keyboard, telephone, and other office equipment on a regular basis.
• Must be able to lift, carry, or move objects up to 20 pounds as required.
• Must possess sufficient visual acuity to read standard text and data on electronic screens and sufficient hearing and speech ability to communicate effectively in person, by telephone, and through virtual platforms.
• Work is primarily performed in an office or hybrid office/community environment with occasional travel required.
• Must be able to maintain attention to detail, manage multiple priorities, and perform effectively in a fast-paced professional environment.
• Must be adaptable to irregular hours, be flexible to cover on-call as needed, be able to travel as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Education:

Must possess a bachelor's degree in human services field. Child Protection Certification is preferred. Master's Degree is preferred.

Experience:

Must have 3 years' experience working with children in child welfare services. Prior supervisory experience preferred.

Skills:

• Knowledge of theories and practice of child protection, social work and family assessments.
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of physical and behavioral indicators of abuse and neglect.
• Knowledge of effective management skills.
• Knowledge of interviewing techniques.
• Knowledge of court procedures and legal requirements.
• Knowledge of methods of collecting, organizing and analyzing data.
• Knowledge of supervision techniques.
• Skills in direct observation of staff abilities in interacting appropriately with families, community resources, service providers and other professionals.
• Ability to assess staff performance and develop performance improvement plans.
• Ability to analyze the effectiveness of service programs and identify resources or adjust needed to meet needs.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to effectively supervise staff members.
• Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
• Ability to conduct thorough case staffing's and other meetings.

Other:

• Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.
• Professional appearance and behavior including, but not limited to reporting to work at the scheduled time and seldom being absent from work
• Effective problem-solving techniques, tackles issues directly and make sound and timely decisions based on information
• Ability to work as a team
• Effective organization and time management skills.
• Ability to prioritize multiple tasks and projects.
• Adherence to professional ethics;
• Ability to interact appropriately and effectively with families, children, community resources, service providers, and other professionals both over the telephone and face-to-face contacts.

Principal Accountabilities:

• Reports directly to Assistant Program Director and ultimately, the Program Director
• Team player with co-workers, administrators and funders
• Accurate, complete, and timely submission of required statistical reports
• Adherence to all licensing and quality assurance standards
• Adherence to agency policies and procedures

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

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