Quality Improvement Specialist
Position Summary:
This role supports agency-wide quality and performance improvement under the direction of the Chief Compliance Officer. The specialist ensures programs meet city, state, and federal regulatory requirements, particularly OPWDD standards, and helps improve service delivery through data analysis, audits, and corrective actions.
Key responsibilities
- Monitoring compliance with regulations, policies, and OPWDD BPC certification standards.
- Conducting scheduled and unannounced site visits, reviews, and audits.
- Analyzing data to identify trends, root causes, and opportunities for quality improvement.
- Tracking corrective actions and maintaining quality and incident management databases (including IRMA).
- Investigating incidents and presenting findings to review committees.
- Supporting program staff through feedback, recommendations, training, and quality improvement tools.
- Coordinating and analyzing client and staff satisfaction surveys.
- Ensuring HIPAA compliance, confidentiality, and safety (OSHA/HSE standards).
Requirements
- Over 4 years of experience supporting individuals with intellectual and developmental disabilities (ID/DD).
- In-depth knowledge of OPWDD regulations and compliance requirements.
- Proven experience conducting OPWDD and Justice Center investigations, as well as auditing IRA, ICF, and Day Habilitation programs.
- SCIP-R, CPR, and First Aid Trainer certifications preferred.
Schedule:
Full Time - Monday through Friday 9am to 5pm.
Location - Brooklyn, NY 11215
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
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