Quality Specialist
Orlando, FL, 32714, USA
- Healthcare
- Full-time
- quality assurance
- call center monitoring
- case auditing
The Quality Specialist role focuses on ensuring quality assurance in a call center and patient assistance environment by auditing customer interactions, evaluating case-level accuracy, and supporting continuous improvement initiatives. The position requires basic analytical skills, attention to detail, familiarity with call center systems, and collaboration across teams to maintain data integrity and compliance with healthcare regulations. This remote, entry-level contract role supports quality monitoring programs to enhance patient care and operational effectiveness.
Description
Job Title: Quality Specialist
Location: Remote, US
Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial pharmacy - each designed to remove barriers to care and ensure patients receive the therapies they need when they need them.
Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact, one patient at a time.
The Opportunity: As a Quality Specialist, you will play a key role in supporting quality assurance across a call center and case-based environment. You’ll evaluate customer interactions, audit case-level work, identify quality trends, and support continuous improvement efforts that help ensure accuracy, compliance, and a positive patient experience.
What You'll Do:
• Score customer interactions as part of the Call Quality Monitoring (CQM) program
• Audit and evaluate case-level quality and accuracy to ensure proper documentation, resolution, and adherence to program standards
• Ensure data entry integrity and quality standards are followed across all programs
• Assist with data cleaning, reporting, and quality trend analysis
• Escalate call quality, data quality, and documentation issues to Quality Management as needed
• Support audit activities and case reviews
• Assist with the administration and maintenance of process documentation, SOPs, program-specific procedures, validation documents, and training materials
• Participate in quality initiatives, including leading CQM program meetings when needed
• Complete all required training related to patient privacy, data handling, and patient safety reporting
• Adhere to all organizational standards and regulatory requirements related to patient information
• Perform other duties as assigned
What You'll Bring:
• Minimum Requirements
o High school diploma or equivalent required; Bachelor’s degree preferred
o 1–2 years of experience preferred in quality assurance, call quality monitoring, case auditing, or a related call center or customer support environment
• Relevant Skills & Experience
o Basic analytical and conceptual skills
o Strong attention to detail and data accuracy
o Working knowledge of relational databases
o General knowledge of call center systems and core business processes
o Ability to work independently and collaborate effectively with cross-functional teams
o Strong written and verbal communication skills
o Proficiency with standard PC applications
o Experience using Amazon Connect or similar call monitoring platforms preferred
Skills
insurance claim, call center, insurance verification, health care, patient access, medical terminology, patient registration, prior authorization, inbound call, administrative support, customer service, medicare, medicaid, Quality assurance
Top Skills Details
insurance claim,call center,insurance verification,health care,patient access,medical terminology,patient registration,prior authorization,inbound call,administrative support,customer service,medicare,medicaid
Additional Skills & Qualifications
• Relevant Skills & Experience
o Basic analytical and conceptual skills
o Strong attention to detail and data accuracy
o Working knowledge of relational databases
o General knowledge of call center systems and core business processes
o Ability to work independently and collaborate effectively with cross-functional teams
o Strong written and verbal communication skills
o Proficiency with standard PC applications
o Experience using Amazon Connect or similar call monitoring platforms preferred
Experience Level
Entry Level
Job Type & LocationThis is a Contract position based out of Orlando, FL.
Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully remote position.
Application DeadlineThis position is anticipated to close on Jan 2, 2026.
h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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