Build your best future with the JCI team
As a global leader in innovative and sustainable building solutions, our mission is to redefine building performance for the benefit of people, places, and the planet. Join a successful team that empowers you to create your best future! Our teams are strategically positioned to support various industries worldwide. You will have the chance to grow through impactful projects and learning opportunities. We are committed to providing our employees with experiences that promote their physical, financial, and emotional well-being. Become part of the JCI family and flourish in a supportive company culture where your contributions and ideas are valued – your next great career opportunity is just a few clicks away!
What we offer
- Competitive salary
- Generous vacation, holiday, and sick leave - 15 days of vacation in the first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - effective from day one
- Extensive training and development opportunities with exceptional resources
- Collaborative and supportive team environment
- Commitment to safety through our Zero Harm policy
- Check us out: https://youtu.be/pdZMNrDJviY
Position Summary
The Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication. This role also serves as a key escalation point for fleet-related service issues, partnering closely with field leaders, drivers, and regional contacts at the fleet management company (FMC).
Key Responsibilities
- Act as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.
- Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.
- Engage directly with field leaders and drivers to reinforce compliance with fleet policies and escalate non-compliance when necessary.
- Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.
- Maintain and contribute to fleet knowledge resources to support education and awareness across the field.
- Drive SLAs/KPIs to operational excellence and customer satisfaction
Required Qualifications
- Bachelor’s degree or equivalent professional experience.
- 2+ years of experience in customer service, fleet operations, or a related field.
- Strong communication, organizational, change management, and problem-solving skills.
Preferred Qualifications
- Experience working in fleet operations or with field-based teams.
- Familiarity with exception reporting and escalation workflows.
- Understanding of fleet compliance standards and service coordination.
Key Competencies
- Customer Focus – Builds trust and rapport with drivers, field leaders, and FMC partners.
- Accountability – Holds stakeholders responsible for compliance and timely resolution.
- Attention to Detail – Tracks escalations and exceptions with precision.
- Problem Solving – Navigates service challenges and escalates effectively.
- Compliance Awareness – Promotes and enforces adherence to fleet policies.
- Empathy & Communication – Communicates clearly and respectfully across all levels of the organization.
Location and Travel
- Preferred location is Milwaukee, WI
- Candidates not in Milwaukee will be considered but must be able to work in a local office
- Minimal Travel (1-2 times/quarter)
HIRING SALARY RANGE: $67,900-84,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
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