Office Administrator

Stratford School

Stratford School (#2017), 645 14th Avenue, San Francisco, California, United States of America

Education
Full-time
office administrator
school administration
customer service

Our job summary

The Office Administrator at Stratford School supports daily front office operations to ensure a safe and welcoming environment for students, parents, and staff. Responsibilities include customer service, scheduling, managing student records, correspondence, and event assistance. Strong communication, organizational skills, and discretion in handling confidential information are essential in this educational role.

Stratford School, part of Spring Education Group, is a leading independent WASC-accredited private school in California offering courses from preschool through 12th grade with a vision of creating a unique, multi-dimensional educational foundation for children. At Stratford School, we understand every child has his or her own interests and passions and contributes in their own way. Our proven program includes our STEAM-based curriculum that was recognized by the White House as a leader in early childhood STEAM education, and we are also the first California school to earn the Carnegie Science Seal of Excellence for STEM.

Are you interested in a career where you can make a difference? As an Office Administrator, you will be an important part of our Stratford School campuses. Now is your opportunity to join our talented team at our San Francisco campus.

Our Office Administrators work collaboratively with the entire staff at our campus to support the front office needs. You will work with people who are trained, energetic, and driven for our overall business, which is our students. Each day, you play an essential role in ensuring a safe, comfortable environment for our students and staff.

Duties & Responsibilities:

Provides superior customer service to students, parents, and staff
Cares for sick and injured students
Respond to internal and external customers in a timely, accurate, courteous, and empathetic manner, representing Stratford School
Coordinates and schedules meetings
Screens and takes messages, including fielding/answering all routine and non-routine questions
Pro-active in handling parent issues and concerns
Uses discretion in all office communication with parents and staff
Handles confidential and non-routine information professionally and explains school policies tactfully
Responds to customer requests within 24 hours by telephone or e-mail
Manages student enrollments, withdrawals, and wait lists efficiently and timely
Tracks the student information data on the designated form, coordinates mailings, and follows up promptly
Performs desktop publishing such as school newsletters, flyers, etc
Maintain student and office files in a neat and orderly manner
Organizes and prioritizes large volumes of information and calls
Sorts and distributes mail
Drafts campus written responses or replies when necessary
Maintains office supplies and coordinates the purchase of supplies
Proofreads and edits all outgoing correspondence
Assembles student packets, enrollment packets, inquiry packets, and other mailings when necessary
Assist and attend special events and other school functions
Assist the Head of School and Director in managing their schedules

Skills/Knowledge/Education:

Completed High School Diploma or GED

A successful candidate must have strong verbal and written communication skills

Attention to detail and the ability to remain calm in stressful situations keep the office environment relaxed and positive

People skills are an essential element for our Office Administrators

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. In general, this position requires an individual to frequently walk, stand, sit, squat, stoop, reach, kneel, rise from the floor, twist, listen, read, write, and speak the English language. In addition, this position often requires an individual to carry, lift, use repetitive or fine hand movements, and occasionally push, pull, or bend. This position is regularly required to hear and use clear vision with or without correction. Spring Education Group, including, but not limited to SEG Inc., and their affiliates (collectively “Company”) is an Equal Opportunity Employer. All qualified applicants for employment and employees are provided equal employment opportunities, including in recruitment, hiring, and assignment, without regard to actual or perceived race, color, religion and religious creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status, or any other classification protected by federal, state, or local law. The Company expressly prohibits any form of unlawful employee or student harassment or discrimination.

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