Required Education, Skills and Experience

• Education: Bachelor’s Degree, related experience, or a combination of both.

• Experience:

  • Minimum 2 years work experience in Project and/or Customer Account Management (preferably in the nutrition/supplement industry), Food Manufacturing, Beverage, Flavor, or Pharmaceutical environment.

  • Minimum 2 years work experience in Project Management, Customer Account Management, or like role/technical experience.

  • Experience using an ERP System.

• Skills:

  • Proficient in Microsoft Office Suite.

  • Strong verbal and written communication skills, including timely follow-up and commitment to deliverables.

  • Ability and proven success developing strong cross-functional relationships to drive collaboration and results.

  • Ability to perform tasks autonomously or under minor supervision while maintaining accuracy, completeness, and sound judgment.

  • Ability to delegate key tasks.

  • Ability to balance workload and prioritize as needed.

  • Well organized with time management skills.

  • Strong attention to detail.

  • Strong problem solving and conflict resolution skills.

  • Able to consume and sample food ingredients and allergens.

Preferred Education, Skills, and Experience

• Education: Minimum B.S. in Food Science or related technical or engineering degree preferred with 2-4 years’ experience, or M.S. degree with 1-2 years’ experience.

• Certifications: PMP Project Management Profession or Project Management coursework preferred.

• Experience: 2+ years’ Account Management experience.

Essential Functions

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Client & Project Management: Facilitate and manage all aspects of client engagement and projects from ideation to finished product shipment. Provide technical and communication support (internal/external) to keep opportunities on track and promptly address delays.

• Process Expertise: Comprehensive understanding of the product, project, and manufacturing lifecycles and processes, including timing, tasks, roles of cross-functional departments, and critical milestones. Technical understanding of product process and contract manufacturing.

• Client On-Boarding: Effectively facilitate and manage the on-boarding of multiple client products and existing portfolio production orders, providing timely updates to key stakeholders.

• Problem-Solving: Skillfully navigate stressful, undefined, and/or ambiguous environments while maintaining work accuracy. Manage projects with moderate to high complexity, working closely with business partners to define product requirements and develop project timelines.

• Systems & Operations: Effective utilization of ERP System. Regular follow-up on all open client requests and orders. Comply with all safety and SOP procedures.

• Collaboration: Develop and foster internal and external partnerships. Collaborate well within a diverse environment to accomplish responsibilities satisfying client and business needs. Manage, communicate, and facilitate client requests.

• Core Work Traits: Works with urgency. Strong attention to detail.

Cognitive & Communication Functions

• Cognitive (Reasoning): Apply logical or scientific thinking to a wide range of intellectual and practical problems. Deal with abstract and concrete variables. Comprehend complex, hard-to-understand concepts.

• Mathematics: Perform ordinary arithmetic, algebraic, and geometric procedures in standard, practical applications.

• Communication (Speech & Composition): Expression level to communicate fluently in English with employees/customers. Vocalize and explain detailed data and problem-solve in-person, by telephone, and via video conferences. Capable of interpreting technical materials and adapting communication for the listener. Routinely draft narrative information and compose routine correspondence on own initiative.

Non-essential Functions & Other

• Non-essential: Able to assist and fill in for other department members as needed.

• Work Environment: Office and lab environment. Routinely uses lab equipment and standard office equipment.

• Travel: Minimal travel required (infrequently, e.g., annually).