Responsibilities

1. Coordinate autologous donations, including screening calls, triaging requests, coordinating blood freeze orders, obtaining donor medical clearance, arranging payments, etc.  

2. Provide detailed information to patients requesting autologous and/or directed blood donations and educate donors about donation requirements, products and shelf life.

3. Prepare and ensure the proper distribution of donor and patient autologous/directed donor packets.

4. Administer health history screenings for patients, referring questionable histories to the supervisor.

5. Schedule the patient following established scheduling guidelines and refer any scheduling problems to the office supervisor for resolution.

6. Liaise with physicians' offices, transfusion service personnel, other regions, etc. to provide information on deferrals, changes in orders, etc. in a timely manner.

Scope

Full knowledge of job.  Substantial acquaintance with and understanding of general aspects of the job.  Contact within department and occasionally outside of organization.

Qualifications

Education: High School or equivalent required. RN/LPN, medical assistant training or equivalent experience preferred, with current state licensure as required.

Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.  Documented satisfactory performance in previous level within the job family or the equivalent experience required. 

Management Experience: N/A

Skills & Abilities: Ability to work on a team. PC skills required.  Excellent verbal communication skills required.  Ability to interact with difficult patients, physician office personnel, etc.  Excellent customer service skills essential.  Excellent organizational skills required.

Travel: Some travel may be required.

**Bilingual is helpful**

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO:  Starting at 15 days a year; based on FLSA status and tenure

• Holidays:  11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to a 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.