Director, Account Management

CSC Serviceworks
New York/New York/US

$40 p/year
Sales
Full-time
account management
business-to-business sales
regional sales director

Our job summary

The Director of Account Management at CSC ServiceWorks is responsible for managing and growing a portfolio of regional business accounts by developing sales strategies, negotiating contracts, and maintaining strong client relationships. The role involves analyzing business data, coordinating with senior leadership, and ensuring customer satisfaction through regular engagement and service alignment. This position requires significant experience in B2B sales within the service industry and includes travel to client sites as needed.

The CSC ServiceWorks Story:

CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.

Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.

At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.

Overview:

Primary responsibility for partnering with regional clients to provide account management and grow business within defined account base.

Key Job Responsibilities:

Manage a book of Business. Selling and negotiating our services.
Contribute to the Company strategy through the development of specific account sales plans to support strategic regional business
Monitor and evaluate account opportunities
Manage account prospects and build customer relationships through development of sales/marketing plans and maintenance of key national account information
Communicate to/work with VP to resolve unique customer concerns/issues
Schedule regular visits with accounts to facilitate future renewal discussions
Match services with account needs. Demonstrate knowledge of customers, industry, competition, and pricing
Maintain data in the CRM. Schedule appointments, follow-ups, and maintain accurate contact information

Benefits & Perks:

Work Life Balance!
75% Employer Contribution to Medical, Dental, and Vision insurance
Health Savings Account with Employer Contribution
Year-round Work & Paid Training
Company Paid Life, Short-term, and Long-term Disability Insurance
401k with generous Company Match
Paid Time Off (PTO) & Holiday Pay
Flexible Spending & Health Savings Account
Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
Education Reimbursement Program
Paid employee Referral program
Compensation is comprised of a base salary plus earned commissions

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we’re looking for:

Required Education & Experience:

• Bachelor’s degree in related field; or 7-10 years related experience and/or training; or equivalent combination of education and experience

• Large account business-to-business sales in the service industry

Required Knowledge, Skills, and Abilities:

• Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations

• Ability to write reports, business correspondence, and procedure manuals

• Proven ability to effectively present information to management and groups of employees

• Ability to work with a variety of mathematical concepts

• High-level ability to define problems, collect data, establish facts, and draw valid conclusions

• High-level ability to interpret a variety of instructions

• Strong Microsoft Office skills

Required Knowledge, Skills, and Abilities:
• Ability to read, analyze, interpret, and understand general business periodicals, professional journals,
technical procedures, financial reports, legal documents, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Proven ability to effectively present information to management and groups of employees
• Ability to work with a variety of mathematical concepts
• High-level ability to define problems, collect data, establish facts, and draw valid conclusions
• High-level ability to interpret a variety of instructions
• Strong Microsoft Office skills

Physical Requirement:

• Travel required as needed

• Conduct sales activities with customers at the customer’s place of business

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

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