Desktop Support Specialist
- Market Salary: $811 p/hour
- IT
- Full-time
Req number:
R7494Employment type:
Full timeWorksite flexibility:
OnsiteWho we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have proven experience with Windows 11 upgrades, PC imaging, and troubleshooting hardware and software issues, and are looking for your next career move, apply now.Job Description
We are looking for a Desktop Support Specialist to assist with our critical Windows 11 migration project. The ideal candidate will play an essential role in imaging, deploying, and upgrading PCs to Windows 11 while ensuring minimal disruption to our daily operations. This position will be a contract and onsite in Bethlehem, PA.
Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license.
What You’ll Do
Prepare and configure devices for deployment, ensuring compatibility and performance standards are met
Upgrade existing PCs to Windows 11, troubleshooting any issues that arise during the migration process
Provide hands-on technical support to end users, addressing hardware and software-related concerns during and post-migration
Prioritize tasks effectively to ensure timely completion of upgrades amidst a busy workload
Work closely with team members and stakeholders to communicate progress, troubleshoot challenges, and meet project deadlines
What You'll Need
Required:
Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license
Proven experience in desktop support, including PC imaging, deployment, and upgrades
Strong familiarity with Windows operating systems, particularly Windows 11
Excellent troubleshooting skills with the ability to resolve hardware and software issues quickly
Strong organizational skills and ability to manage workloads under tight deadlines
Effective communication skills to collaborate with team members and provide clear updates to stakeholders
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#LI-AL2
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
$25.00 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.