• Medical Imaging Knowledge: Understand all imaging exams and modalities, including patient preparations, diagnostic codes, Medicare and insurance guidelines, and pre-authorization requirements.
• Appointment Management: Schedule various imaging procedures (e.g., mammograms, MRIs, echocardiograms) across medical facilities, coordinating specialized Radiologist availability when needed.
• Insurance and Compliance: Follow insurance carrier requirements, Medicare guidelines, pre-authorization steps, and the ABN process; confirm eligibility and pre-screen patients for compliance.
• Data Entry & Documentation: Enter data accurately into scheduling software, verify demographic and insurance information, manage electronic orders, and maintain documentation in Schedule Orders Work Queues.
• Customer Communication: Handle a high volume of calls with professional etiquette; assist patients, their representatives, and physician offices with scheduling inquiries.
• Interpersonal Skills: Maintain positive and respectful interactions with patients, co-workers, and referring offices; encourage teamwork and productive working relationships.
• Training and Mentorship: Support orientation of new employees with training documentation; assist in other scheduling areas as needed and contribute to the hiring process if requested.
• Flexibility: Adapt work hours as needed to meet department needs; provide support across different areas.
• Compliance and Dress Code: Adhere to department policies and standards; follow service recovery guidelines when necessary.

• High school diploma or equivalent required.
• Preferred experience in customer service or medical scheduling.
• Strong customer service and organizational abilities.
• Proficient typing and data entry with a high level of accuracy.
• High accuracy and detail orientation, as even minor mistakes can impact patient care.
• Dress Code: Employees are expected to maintain a clean, well-groomed, and professional appearance in accordance with department-specific uniform and hygiene guidelines. Attire must be conservative, well-fitting, and appropriate for the work environment.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.