Senior BPO Forecasting Associate
Massachusetts
- Healthcare
- Full-time
- BPO forecasting
- workforce management
- vendor performance
The Senior BPO Forecasting Associate leads monthly forecasting processes across multiple business lines, focusing on vendor performance, staffing, and invoice reconciliation to enhance operational accountability. The role requires strong analytical skills, advanced Excel proficiency, and experience in forecasting or workforce management, supporting data-driven decision-making within healthcare business process outsourcing. This position collaborates cross-functionally to improve forecasting accuracy, SLAs, and vendor operations in a healthcare-focused environment.
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Associate, BPO Forecasting
Role Overview
We are looking for a Senior Associate to join athenahealth’s BPO Forecasting team. You will lead the monthly forecasting process across multiple business lines, providing insight into staffing, work-allocation, and vendor performance. In addition, you will reinforce accountability by driving accurate and timely invoice reconciliations.
Your work will be essential to improving the predictability and accountability of our vendor operations. The ideal candidate brings strong analytical skills, advanced Excel proficiency, and the ability to quickly grasp quantitative concepts and build upon them. Experience in forecasting or workforce management, combined with the ability to translate data into actionable insights, will help you thrive in this role. You will gain exposure to senior leaders while improving repeatable processes that drive measurable business outcomes.
Join us in our mission to advance healthcare by strengthening the operational backbone that enables our services to scale.
This position can be based out of our Belfast, ME or Boston, MA offices.
Team Overview
Our BPO Forecasting team ensures that outsourced operations meet the highest standards of accuracy, timeliness, and accountability. By connecting forecasting with service delivery and vendor performance, we enable faster, more reliable outcomes for our clients and the patients they serve. Join us in driving impactful change across the healthcare industry.
Responsibilities
- Deliver monthly vendor forecast locks and rolling guidance aligned to Statement of Work (SOW) terms and accuracy thresholds.
- Operate within lock policies by vendor and workflow, communicating workforce plan impacts to leaders to support data-driven decisions.
- Provide analytics to inform work-allocation decisions across business process outsourcing (BPO) partners.
- Publish forecast accuracy results, lead root-cause reviews, and drive continuous improvement.
- Connect forecasts to Service Level Agreement (SLA) monitoring, in-month calculators, and invoice reconciliation.
- Participate in cross-functional cadences and projects with Analytics, Partner Management, business lines, and Vendor Management.
- Partner with analytics partners to expand the use of Sigma (and other BI tools) for SLA and operational metrics.
- Support vendor and SOW evolution with forecast and performance scenarios.
- Reconcile monthly vendor invoices and process for timely payment.
Qualifications
Must-haves
- 4+ years of experience in forecasting, workforce management, finance, or operations analytics in a high-volume environment Business Process Outsourcing (BPO) or Revenue Cycle Management (RCM) preferred.
- Advanced Excel proficiency
- Proven ability to work cross-functionally and convert data into actionable decisions.
- Ability to collaborate with team members in-office one day per week and attend three in-person release meetings per year.
Nice-to-haves
- Familiarity with Sigma (or Power BI/Tableau) for SLA dashboards.
- Experience with SLA-based contracting and how forecast accuracy influences staffing, overtime, and credits.
Expected Compensation
$66,000 - $112,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
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